Accessibility Statement

Last Updated: April 2026

1. Our Commitment

TrueNest Senior Home Living is committed to making our website accessible to everyone — including seniors, family members, caregivers, and people with disabilities.

Our website serves families who are often navigating a stressful and emotional time. We believe everyone deserves equal access to the information and services we provide, regardless of ability.

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards across our entire website.

2. Accessibility Standards

We follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the internationally recognized standard for web accessibility published by the World Wide Web Consortium (W3C).

WCAG is built on four principles. Web content should be:

Perceivable — information must be presented in ways users can see, hear, or otherwise detect
Operable — navigation and interactive elements must work for all users, including those using keyboards or assistive technology
Understandable — content and navigation must be clear and predictable
Robust — content must work reliably across different browsers and assistive technologies

We go beyond the minimum AA requirements in several areas. For example, our body text meets AAA contrast ratios (7:1 or higher), exceeding the AA minimum of 4.5:1.

3. Accessibility Features

We have built the following accessibility features into our website:

Skip navigation link on every page, allowing keyboard users to jump directly to the main content
Full keyboard navigation — every feature on our website can be used without a mouse
Screen reader support — we use semantic HTML, ARIA landmarks, and descriptive labels so screen readers can navigate our content accurately
High contrast text — all body text meets AAA contrast ratios (7:1 or higher) against our background colors
Large, readable text — our minimum body text size is 18 pixels, and we never use font sizes below 16 pixels on mobile devices
Touch-friendly design — all buttons, links, and interactive elements have a minimum tap target of 44 to 48 pixels, making them easy to use on touchscreens
Reduced motion support — if you have enabled "reduce motion" in your device settings, all animations and transitions on our website are automatically disabled
Windows High Contrast mode support — our website respects Windows High Contrast settings for users who need maximum visual clarity
No auto-playing media — all videos and audio on our website require you to press play before they start
Descriptive link text — we use clear, meaningful link text so you always know where a link will take you
Logical heading structure — our pages follow a clear heading hierarchy (H1 through H4) so screen readers and assistive technology can navigate content easily

4. Browser and Assistive Technology Support

Our website is designed to work with:

Current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge
Screen readers including VoiceOver (macOS and iOS), NVDA (Windows), and JAWS (Windows)
Browser zoom up to 500% without requiring horizontal scrolling

We set our viewport to allow zooming up to 5x magnification, so users who need larger text can zoom in without losing content.

5. Known Limitations

While we work hard to make every part of our website accessible, some areas may have limitations:

Google Maps embeds on our contact and about pages rely on Google's own accessibility features, which we do not control
Some older blog images may have less descriptive alternative text — we are working to review and improve these over time

If you find any content on our website that is not accessible to you, please let us know. We take every report seriously and will work to fix the issue.

6. Feedback and Contact

If you experience any difficulty accessing content on our website, or if you have suggestions for how we can improve accessibility, we want to hear from you.

You can reach us by:

We aim to respond to all accessibility feedback within 5 business days. If you need information from our website in an alternative format, please let us know and we will do our best to accommodate your request.

7. Continuous Improvement

Web accessibility is an ongoing effort, not a one-time project. We regularly review and test our website to identify and fix accessibility issues.

As web accessibility standards evolve, we are committed to updating our website to meet or exceed those standards.

This accessibility statement was last updated in April 2026.